FAQ
Here’s a list of the most frequently asked questions:
House Cleaning
Q: Can these services be performed while I'm at work, or do I need to be home during the cleaning?
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A: You can stay home or leave. Our team can efficiently handle the cleaning, laundry, and home management services while you’re at work, so you don’t need to be home. We ensure that your space is treated with the utmost respect and care, so you can return to a pristine home without any disruption to your schedule.
Q: How do I know that my home will be safe and secure while your team is there?
A: We prioritize your home’s security and take extensive measures to ensure it remains safe while our team is working. Our staff undergoes thorough background checks and is trained to handle your property with the highest level of care and integrity. Additionally, we maintain strict protocols and supervision to safeguard your home and belongings. You can trust that your space is in good hands.
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Q: Do I need to pre-clean or prepare my home before your team arrives?
A: There’s no need to pre-clean before we arrive. Unlike other services that might ask you to wash dishes or put away clothes beforehand, our team handles everything from top to bottom. We’re here to take care of all the details, so you can enjoy a spotless home without any extra effort on your part.
Laundry
Q: Can you handle laundry while you clean my home?
A: Yes, we can absolutely take care of your laundry while we clean. Doing laundry at your home is more convenient as it eliminates the need to share a washer or dryer. This way, your laundry is completed right alongside our cleaning services, and you’ll return to a spotless home with fresh, clean clothes.
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Q: What services are included with your laundry service?
A: Our laundry service includes washing, drying, folding, and putting away your clothes. We handle every step of the process to ensure your laundry is clean, neatly organized, and ready to be put away in your closets and drawers.
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Q: Can you drop off items for dry cleaning as part of your services?
A: Yes, we can handle dropping off items for dry cleaning as part of our comprehensive errand concierge service. We take care of all the details so you don’t have to worry about it.
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Q: How will you organize my house?
We follow a detailed system to ensure effective and efficient organization:
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Pull Everything Out: We start by removing all items from the space to get a clear view.
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Remove Unnecessary Items: Next, we sort through and eliminate any items that are no longer needed or used.
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Arrange and Organize: We then arrange and organize the remaining items in a logical manner, making them easy to find and use.
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Create Systems and Procedures: We develop customized systems and procedures to keep everything in order.
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Clean the Entire Area: The space is thoroughly cleaned to ensure it’s spotless and ready for use.
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Maintain the Program Over Time: We offer ongoing maintenance to ensure the organization system remains effective and your space stays tidy.
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Q: Can you organize just a specific area of my house, or do you handle organizing the entire home?
A: We can organize either a specific area or your entire home, depending on your needs. Additionally, we can coordinate the organization while our cleaning team is at work, so you come home to a beautifully cleaned and organized space all at once.
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Q: What will you do with the items I don't want to keep?
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A: We’ll handle the removal of unwanted items by dropping them off at donation centers. This way, you can be sure that items you no longer need are given to those who could benefit from them, while we keep your space clutter-free and organized.
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Q: What house maintenance services do you offer?
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A: We provide comprehensive maintenance services for both inside and outside your home:
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Inside: We manage and maintain schedules for filter changes throughout the house and arrange preventive maintenance for major systems such as air conditioning.
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Outside: We oversee landscaping, pool cleaning, trimming, mowing, and ensure that sprinklers are functioning properly. Additionally, we handle window cleaning and power washing to keep your exterior looking its best.
This thorough approach ensures that all aspects of your home are well-maintained and in excellent
condition.
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Q: Can you explain the vendor management service you offer?
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A: Our vendor management service involves coordinating with various service providers to handle repairs and preventive maintenance for your home. When something breaks or needs attention, we arrange for the vendors to come on the same day we’re cleaning your house. This way, you don’t have to take time off work or disrupt your schedule. We handle all the coordination, ensuring that everything is taken care of efficiently and conveniently for you.
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Q: Do you help with creating a home manual?
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A: Yes, we do! We create a personalized home manual tailored specifically to your needs. This manual includes important information about your home, such as maintenance schedules, appliance details, and system instructions. Additionally, we include guidelines on what to do in case of emergencies and how to prepare your home for storms or other unexpected events. It’s designed to help you easily manage and keep track of all aspects of your home, ensuring everything runs smoothly and efficiently.
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Q: Do you run errands as part of your services?
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A: Yes, we do run errands! Our errand services include tasks such as grocery shopping, picking up dry cleaning, and handling other important errands. We also manage appointments for your pets, such as dropping them off for grooming or veterinary visits. This is important because it saves you valuable time and helps you manage your busy schedule more effectively. By taking care of these tasks for you, we ensure that you can focus on what matters most while we handle the details.